Refund and Returns Policy | Devour edibles Shop
Last Updated: October 2025
At Devoured edibles Shop, we’re committed to delivering a premium edible experience that satisfies your cravings and leaves you coming back for more. Every order we ship—whether it’s our signature Devour Gummies or any of our irresistible infused treats—is handled with care and precision.
We understand, however, that sometimes things don’t go as planned. That’s why we’ve created a clear, transparent Refund and Returns Policy to ensure your peace of mind while shopping with us.
🛍️ 1. Eligibility for Returns
Due to the perishable and consumable nature of our products, we generally do not accept returns once a package has been opened or tampered with. However, we make exceptions in cases where:
- The wrong item was sent.
- The product arrived damaged or defective.
- Your order was missing an item.
If any of the above applies, you may be eligible for a replacement or refund. Please contact us within 7 days of delivery so we can resolve the issue promptly.
📦 2. How to Request a Refund or Replacement
To request a refund or replacement, please follow these simple steps:
- Contact our support team at support@devourediblesshop.com
- Include your order number, full name, and clear photos of the product or packaging showing the issue.
- Briefly describe what went wrong so our team can assess your claim.
Once we verify your request, we’ll reach out within 48 hours to confirm next steps.
💰 3. Refund Process
Approved refunds will be issued using your original method of payment. Refund processing times vary by bank, but you can typically expect the credit to reflect within 5–10 business days after approval.
If you used a discount code or promotional offer during your purchase, your refund amount will be adjusted to reflect the actual amount paid.
🚚 4. Non-Returnable & Non-Refundable Items
Please note that certain items are non-returnable or non-refundable, including:
- Opened or partially used edibles
- Sale or promotional items
- Digital or downloadable content (if applicable)
- Gift cards
We encourage customers to double-check their order details before completing checkout to avoid errors.
🍬 5. Damaged, Defective, or Missing Products
If your Devour Gummies or any other item arrives damaged, melted, or defective, we’ll make it right—fast.
Please take a few clear photos of:
- The damaged product(s)
- The packaging (including shipping label)
Send the photos and a brief description to our support team. Once verified, we’ll either reship the product or issue a full refund, depending on your preference.
🧾 6. Order Cancellations
You can cancel your order within 1 hour of placing it, provided it hasn’t been shipped yet. Once your order has been processed or dispatched, it cannot be canceled.
To cancel, please email us immediately at [your support email here] with “Order Cancellation” in the subject line.
⚖️ 7. Shipping and Return Costs
- If your return is due to a fault on our end (e.g., wrong or damaged item), we cover all return shipping costs.
- If you request a return for personal reasons (e.g., changed your mind), you will be responsible for return shipping fees.
Please note: Return shipping fees are non-refundable.
🌍 8. International Orders
For international orders, refund and replacement eligibility depends on your country’s customs and import regulations. Some restrictions may apply based on local edible or hemp-related laws.
If your package is delayed, lost, or held by customs, contact us and we’ll help you resolve the issue to the best of our ability.
💡 9. Our Promise
At Devoured edibles Shop, we don’t just sell edibles—we sell experiences that elevate your day.
Our Devour Gummies and infused snacks are crafted for quality, consistency, and satisfaction.
If we ever fall short of that promise, we’ll go above and beyond to make it right. Your happiness is—and always will be—our top priority.
📞 10. Contact Us
Questions about refunds or returns? We’re here to help!
📧 Email: support@devourediblesshop.com
🌐 Website: https://devourediblesshop.com